Shipping & Returns
Fabrication Time:
Each item is made-to-order. Processing time varies per item:
- All Big Shiny Balls ®, Eggs, Hearts, Stars, Ornaments and other chrome mylar items take 4-7 days to fabricate, not including shipping.
- Sports Balls, Flag Balls, and all other PVC items take 5-8 days to fabricate, not including shipping.
- Disco Balls, Clear Balls, Beach Balls, Hairy Balls take 5-8 days to fabricate, not including shipping.
- Custom orders take 2-4 weeks to design, fabricate, and deliver.
Since all of our stuff is made to order, we are unable to process changes to the order (color, size, quantity, etc) after purchase. Please verify your quote, order and/or shipping information upon placing the order as we cannot change anything after the order is placed.
Changes to order details (personal details and shipping address) must be made within 12 hours of placing the order. Once the order has begun fabrication, no refunds or changes can be made to the order. If your order has a rush fee, it is non-refundable.
2025 Holiday Orders and Shipping Updates
Due to peak volume, all holiday orders are subject transit delays. We appreciate your patience as carriers manage this increase.
Our Guarantee & Your Order
We guarantee your order will be packed and dispatched from our warehouse within 4-8 business days, and you will receive a tracking number upon shipment via our online store order with updates. If you have a rush order or delivery deadline, please email our team at sales@bigshinyballs.com with the order # and RUSH order subject line so we can confirm your delivery deadline. If we are not aware of your deadline or have unconfirmed your rush order, we will not be responsible for any delays or missed deadlines. All sales are final.
Carrier Responsibility
Once an order leaves our facility, the transit and delivery process is managed entirely by the external courier. We are not responsible for delays, missed delivery windows, or routing errors caused by the carrier. Please rely on your tracking number for the most accurate updates.
If your package is delayed, lost in transit, or marked as delivered but not received, you must contact the shipping carrier directly to file a claim. Even expedited shipping options are subject to these network-wide delays.Please monitor your tracking information closely.
Thank you,
Big Shiny Balls Team
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Shipping
Shipping time varies on each carrier. Delivery is usually within 3-14 business days, depending on your location and pending no customs delays.
Due to recent tariff changes, United States shipping times may be slightly delayed after April 30, 2025.. Orders may be arriving in different packages. We will keep you updated on your specific order delivery updates. If you have a deadline, please email us to let us know as soon as possible. Thanks for your patience!
Order may ship from overseas depending on availability and custom tax may apply to your local area.
The customs process is country dependent and is not able to be controlled by us or the shipping courier. Please review your local customs process and fees (if any) as they are the responsibility of the customer.
Shipping times outside of holidays:
Canada: 4-7 days
UK: 4-7 days
AU: 2-4 days
EU: 4-7 days
Mexico: 6-8 days
If you have a specific delivery deadline, please reach out to us before placing your order. Failure to do so may result in delayed delivery or failed delivery.
We appreciate your understanding and are always here to help if you have questions!
Returns
All sales are final since our stuff is custom-made for each order.
Refunds (If Applicable)
After we receive and inspect your return, we'll email you to confirm receipt and let you know if your refund has been approved or rejected.
If approved, a reimbursement (minus shipping/return fees) will be processed to the card used during checkout. Returns from third-party purchases are not accepted.
Exchanges (If Applicable)
All returns are subject to review. To qualify for store credit, your item must be unused and in the same condition as when you received it.
We only replace items if they are defective. Exchanges are only available for store credit, minus shipping and returns fees. If you need to exchange due to product issues, please email us within 14 days of receiving your order to qualify for an exchange at hello@bigshinyballs.com.
Please note that our products are sold on an "as is" basis. Once with shipper, the condition and delivery of the product is the responsibility of the customer. We are not liable for any damage that occurs during and after delivery. Any claims for damage must be reported immediately upon receipt of the product and shared with the courier.
Delays or Damage to Order
We cannot control delays or damages from carriers and/or Customs. If you have a deadline, it's best to order early for timely delivery. If there is damage to your order, please contact the carrier directly to resolve the issue.
Delivery Failure
The recipient of the order is responsible for keeping up with all shipping updates in a timely manner and for communication with the shipping courier. If the order can't be delivered to your address, the package will be returned to us after ~10 days. Non-receipt of the order after attempted deliveries and all applicable fees fall under customer responsibility. Refunds for unsuccessful deliveries are not applicable.
You may view our terms of service and privacy policy at their appropriate links. We reserve the right to cancel or deny any order at our sole discretion, for any reason, including but not limited to availability, pricing errors, offered discounts, or suspected fraudulent activity. Additionally, we reserve the right to make modifications to orders when necessary, customers will be notified promptly if any changes are made to their order.