Shipping & Returns
Fabrication Time:
Each item is made-to-order. Processing time varies per item:
- All Big Shiny Balls ®, Eggs, Hearts, Stars, Ornaments and other chrome mylar items take 4-7 days to fabricate, not including shipping.
- Sports Balls, Flag Balls, and all other PVC items take 5-8 days to fabricate, not including shipping.
- Disco Balls, Clear Balls, Beach Balls, Hairy Balls take 5-8 days to fabricate, not including shipping.
- Custom orders take 2-4 weeks to design, fabricate, and deliver.
Since all of our stuff is made to order, we are unable to process changes to the order (color, size, quantity, etc) after purchase. Please verify your quote, order and/or shipping information upon placing the order as we cannot change anything after the order is placed.
Changes to order details (personal details and shipping address) must be made within 12 hours of placing the order. We cannot guarantee changes made to your order after 12 hours. Once the order has begun fabrication, no refunds or changes can be made to the order. If your order has a rush fee, it is non-refundable.
Shipping
Shipping time varies on each carrier. Delivery is usually within 3-8 business days worldwide, depending on your location and pending no customs delays.
Shipping times outside of holidays:
United States: 3-8 Days
Canada: 4-7 days
UK: 4-7 days
AU: 2-4 days
EU: 4-7 days
Mexico: 6-8 days
Duties Upon Import: The customs process is country dependent and is not able to be controlled by us or the shipping courier. Please review your local customs process and fees (if any) as they are the responsibility of the customer.
United States Orders - there will be no extra charge upon receiving your package!
All other locations are shipped to on a DDU (Delivery Duty Unpaid) basis. This means that it is the customers responsibility to pay for any of the destination country’s customs charges, duties, or taxes.
Note: Tariff rates and trade policies are subject to change based on ongoing negotiations and policy decisions. Consumers should stay informed about the latest developments to understand the potential impact on pricing. United States shipping times may be slightly delayed after April 30, 2025. Orders may be arriving in different packages from various locations. Order may ship from overseas depending on availability. We will keep you updated on your specific order delivery updates. If you have a deadline, please email us to let us know as soon as possible.
Return Policy
All sales are final since our stuff is custom-made for each order.
Replacement Policy
Big Shiny Balls offers replacement of products found to be defective in materials, subject to the terms and conditions. This replacement policy applies solely to Defective Products and shall not apply to, nor be construed to provide for, the return, exchange, or refund of any unused, unwanted, or non-defective merchandise.
To initiate a replacement claim, the purchaser must submit a written request to our support team at support@bigshinyballs.com. Please include 1. the applicable order number and 2. photographic evidence clearly depicting the alleged defect or damage. We reserve the right to request additional information or documentation and to determine whether a product qualifies as a Defective Product.
All replacement claims must be initiated within fourteen (14) days of the date of delivery. For orders delivered between November 1 and December 31, 2026, the Claim period shall be extended to thirty (30) days from the date of delivery as a courtesy. Any claim not initiated within the applicable Claim Period shall be deemed waived, and we shall have no obligation to process, honor, or otherwise fulfill such claim.
Carrier Responsibility
Once an order leaves our facility, the transit and delivery process is managed entirely by the external courier. We are not responsible for delays, damages, missed delivery windows, or routing errors caused by the carrier. Please rely on your tracking number for the most accurate updates. Please monitor your tracking information closely as failure to accept delivery is not grounds for a refund.
If your package is delayed, damaged, lost in transit, or marked as delivered but not received, you must contact the shipping carrier directly to file a claim.
If you have a specific delivery deadline, please reach out to us before placing your order.
Refunds (If Applicable)
After we receive and inspect your return, we'll email you to confirm receipt and let you know if your refund has been approved or rejected. If your item is approved for a return or an exchange, the items(s) must be shipped back and scanned by courier within 7 days. Items shipped after 7 days will not be accepted and will be returned to sender.
If approved, a reimbursement (minus shipping/return fees) will be processed to the card used during checkout. Returns from third-party purchases are not accepted.
Exchanges (If Applicable)
All returns are subject to review within 30 days of delivery. To qualify for store credit, your item must be unused and in the same condition as when you received it. If your item(s) is approved for a return or an exchange, the items(s) must be shipped back and scanned by courier within 7 days.
We only replace items if they are defective. Exchanges are only available for store credit, minus shipping and returns fees. If you need to exchange due to product issues, please email us within 14 days of receiving your order to qualify for an exchange at support@bigshinyballs.com. If your item is approved for a return or an exchange, the items(s) must be shipped back and scanned by courier within 7 days.
Please note that our products are sold on an "as is" basis without warranty. Once with shipper, the condition and delivery of the product is the responsibility of the customer. We are not liable for any damage that occurs during delivery. Any claims for damage must be reported immediately upon receipt of the product and shared with the courier.
Delays or Damage to Order
We cannot control delays or damages from carriers and/or Customs. If you have a deadline, it's best to order early for timely delivery. If there is damage to your order, please contact the carrier directly to resolve the issue or email us with photos of the issue with your order number and we will help you file a claim.
Delivery Failure
The recipient of the order is responsible for keeping up with all shipping updates in a timely manner and for communication with the shipping courier. If the order can't be delivered to your address, the package will be returned to us after ~10 days. Non-receipt of the order after attempted deliveries and all applicable fees fall under customer responsibility. Refunds for unsuccessful deliveries are not applicable.
You may view our terms of service and privacy policy at their appropriate links. We reserve the right to cancel or deny any order at our sole discretion, for any reason, including but not limited to availability, pricing errors, offered discounts, or suspected fraudulent activity. Additionally, we reserve the right to make modifications to orders when necessary, customers will be notified promptly if any changes are made to their order. We reserves the right to modify the dates of the Holiday Season claim period or the duration of any Claim Period at any time without prior notice.